Returns & Refunds Policy
Virtue & Vine – Returns & Refunds Policy
At Virtue & Vine, every product is custom-printed just for you through our trusted production partner, Printify. This means your order is made to order — reducing waste and ensuring the highest quality possible.
1. Returns for Change-of-Mind
Because each item is printed on demand, we cannot accept returns or exchanges for:
Change of mind
Ordering the wrong size
Preferring a different color or design
Please check product descriptions, size charts, and images carefully before placing your order.
2. Damaged, Defective, or Incorrect Orders
Your satisfaction matters to us. If your order arrives damaged, defective, or with a printing error:
Contact us within 30 days of delivery at sales@virtueandvine.net.
Include your order number and clear photos of the issue.
We will work with Printify to provide either:
A free replacement, or
A full refund (no need to return the item).
3. Lost or Never-Delivered Orders
If your order never arrives:
Email us at sales@virtueandvine.net with your order number.
Once verified, we’ll request a reshipment or issue a partial/full refund.
4. Cancellations
If you need to cancel:
Email us immediately at sales@virtueandvine.net.
If your order has not yet entered production, we can cancel and refund in full.
Once printing begins, we are unable to cancel.
Quick Reference
| Situation |
What You Get |
What We Need from You |
| Change of mind / Wrong size |
Not eligible for return or exchange |
Double-check sizes before ordering |
| Damaged or defective item |
Free reprint or full refund |
Photos of the defect within 30 days |
| Never delivered |
Reship or partial refund |
Contact us with order details |
| Order cancellation before print |
Full refund if immediately requested |
Reach out ASAP after ordering |
Why This Policy Exists:
This policy aligns with Printify’s guidelines, ensuring you receive top-quality, made-to-order items while still protecting against genuine order issues.
